Ticketmaster’s Guide To Mobile Tickets

For fast, smooth entry at the gates, be prepared prior to arriving at the venue with our guide to Mobile Tickets!

To make entry on event day a breeze, we encourage every adult to have their own ticket loaded onto their devices using a mobile web browser at Ticketmaster.sg before arriving at the venue on event day.

Follow the below steps to ensure every adult has their own ticket open on their own phone when you get to the venue, and are ready to scan through the gates.

How do I transfer a mobile ticket?

1. Sign in to your Ticketmaster Account.

2. Navigate to your event by clicking My Account in the top right and clicking My Tickets.

3. Find the event within your tickets and click ‘Transfer’*

4. Select the ticket(s) to transfer, enter the recipient’s Ticketmaster Account in the email field and click Submit. To keep your transfer secure and to ensure that it reaches the correct recipient, kindly ensure the accuracy of the recipient’s Ticketmaster Account information.

5. Once the transfer is ready to be processed, a unique transfer code for your recipient to accept the ticket(s) will be generated and displayed.

6. Copy the unique transfer code by clicking on the Copy symbol. Send the transfer code to the recipient. The recipient must use the same Ticketmaster Account you’ve entered previously in order to accept the transfer ticket(s) on their account. Once accepted, the ticket(s) will no longer be active in your account.

7. Accept the tickets and unlock your barcode

8. Check the status of your transfers (including the transfer recipients) by clicking on View My Transfer History or by going to Transfer History within your Account.

You can find more information on our Ticket Transfer help page here.

*Not all tickets will be eligible for transfer. If the Transfer button is not displayed, your tickets are not eligible for transfer.

How do I accept a mobile ticket that has been transferred to me?

Accepting tickets is easy! Follow these steps and you’ll have your tickets in no time. It’s always a good idea that you know and trust the person who’s transferring tickets to you.

1. Sign in to your Ticketmaster Account. Create one if you are new* to Ticketmaster.

2. Click My Account in the top right and click Receive Transfer.

3. Enter the unique transfer code received from the sender and click Submit.

4. Tickets to be received will be listed. Please confirm that the tickets are correct before accepting them. Check the box to accept the Terms of Use after reading.

5. Click on Accept Ticket Transfer to accept the ticket(s). Should the recipient’s Ticketmaster Account does not match the one entered by the sender, a pop-up notice will appear to notify the recipient. The recipient should then contact the sender to cancel and redo the process by entering the correct Ticketmaster Account.

6. View your tickets by clicking Received under the My Tickets tab

7. Proceed to your gate on event day and scan your ticket – ensure your phone brightness is turned all the way up!

*You need a Ticketmaster account in order to accept transferred ticket(s).

Handy tips

• We encourage everyone to have their own ticket on their own phone.

• All ticketholders need a My Ticketmaster account to access their Mobile Tickets. Sign up or sign in here.

• All transfers must be completed by 23:59hrs on the day before the date of the event. Ticket transfer function is not available on the day of the event.

• You don’t need to Transfer tickets to yourself

• Mobile tickets can be accessed in your account via or Ticketmaster.sg using your mobile web browser.

• Open your ticket on the browser before you arrive

• Make sure the screen brightness is turned up high before getting to the gate.